Privacy policy

When you place an order (including any ‘failed’ order, where a transaction is not processed) on shop.ciwf.org.uk, Compassion in World Farming International will collect certain information about you, including your name, billing address, shipping address, and payment information, email address, and phone number. Where appropriate we will use this information to correspond with you about, and fulfil, your order. We will also retain details of your order for administrative purposes.

As a charity, we also securely store and, where appropriate, use personal details for other purposes, including campaigning and fundraising. We will never sell personal details, or swap them with other organisations. Please visit ciwf.org.uk/privacy to read Compassion in World Farming’s complete Privacy Policy. We may update this privacy policy from time to time to reflect, for example, changes to our practices, or legal/regulatory changes.

If you are a European resident, you have the right to request that we correct or erase personal data we hold about you. To make a request, or to update your communications preferences, please contact supporters@ciwf.org, call +44 (0)1483 521 953 or write to Compassion in World Farming, River Court, Mill Lane, Godalming, Surrey, GU7 1EZ, UK. You also have the right to request a copy of the information that Compassion in World Farming holds about you. In this case, please email access@ciwf.org or contact us via the address above.

Please note that, when you engage with shop.ciwf.org.uk, personal information may also be collected by Shopify Inc. We recommend that you read Shopify’s separate Privacy Policy and Cookie Policy.